Serden Terms of Use
Last Updated: Jan 5, 2025
Serden, Inc., operating as Serden ("Serden"), helps consumers research, hire, rate, and review a wide range of service contractors and healthcare professionals (collectively referred to as "Service Providers"). These Terms of Use outline the rules and obligations for using the Serden websites, mobile apps, and related services.
1. ACCEPTANCE OF TERMS
The Serden website at www.serden.com, the Serden mobile app, related sites, and the various content and services available through these platforms (collectively, the "Sites and Services") are owned and operated by Serden. By accessing or using any of these Sites and Services, you agree to comply with these Terms of Use. If you do not agree to these terms, you may not use the Sites and Services.
2. MODIFICATIONS TO THE TERMS
Serden may modify these Terms of Use at any time. Any changes will take effect once the updated Terms are posted on the Sites and Services, with or without prior notice. You are responsible for reviewing these Terms regularly to stay informed of any changes. If you do not agree with the updated terms, you must stop using the Sites and Services and notify Serden to remove you from any communication lists. Your continued use of the Sites and Services after changes are posted means you accept the new terms.
3. USE OF THE SITE AND SERVICES
Subject to your compliance with these Terms, Serden grants you a non-exclusive, non-transferable, and revocable license to access and use the Sites and Services for personal purposes. You agree not to reproduce, sell, modify, distribute, or exploit the content or services for commercial use without Serden's express written consent. Serden reserves the right to update, suspend, or discontinue any part of the Sites and Services at any time, with or without notice, and will not be liable for any such changes.
4. USER CONDUCT
By using the Sites and Services and submitting any content, including ratings, reviews, or communications, you agree not to:
• Violate these Terms or any applicable law, including transmitting content that infringes third-party rights (such as intellectual property or publicity rights).
• Use the Sites and Services for commercial, political, or religious purposes, or transmit unsolicited advertisements or promotional materials.
• Reproduce, duplicate, copy, or exploit content or services for non-personal or unauthorized purposes.
• Post irrelevant or repetitive content or overload the system in any way.
• Impersonate any person, falsify information, or mislead others about the origin of a review or rating.
• Provide false or misleading information.
• Access the Sites and Services if under 18 years old.
• Attempt to interfere with or hack into the system or other users’ accounts.
• Sell, share, or transfer your account or any access credentials.
• Transmit harmful materials like viruses or malware.
• Use automated systems or tools to scrape, copy, or access content not made available by Serden.
You are also prohibited from attempting to gain unauthorized access to any part of the Sites and Services or related networks through illegal means, including hacking or phishing.
5. SERDEN'S SERVICES
When using specific services or features of the Sites and Services, you will be subject to any posted rules, agreements, or guidelines that may apply. These additional rules are incorporated into these Terms by reference.
6. ACCOUNT REGISTRATION
To use certain parts of the Sites and Services or to access certain features and products, we may require you to create an account. You will need to provide login credentials, such as a username and password, to access your account. By using the Sites and Services, you agree to:
(a) provide accurate, up-to-date, and complete information as requested by Serden’s registration forms when registering or using the Sites and Services, and (b) keep this information updated to maintain its accuracy and completeness. You are responsible for keeping your password and account details confidential and are fully accountable for all activities that occur under your username and password. While multiple accounts are permitted in certain cases, creating overlapping or duplicate accounts may lead to account termination. If you have any questions regarding managing multiple accounts, please contact us.
7. CONTENT SUBMISSION
By submitting Content to the Sites or Services, you agree to the following:
• You grant Serden a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, modify, distribute, display, and create derivative works from your Content.
• You authorize Serden to publish or refrain from publishing your name and address in connection with your Content.
• You acknowledge that once submitted, this license cannot be revoked.
• You give Serden the rights to prevent others from copying, displaying, or using your Content.
• Your name and the information you submit may be shared publicly and with Service Providers.
• You confirm that you own or have the necessary rights to submit your Content and allow Serden and others to use it as described in these Terms of Use.
• You also confirm that anyone featured in your Content, including minors (via parent or guardian consent), has authorized its use.
• You are solely responsible for your reviews and ratings.
• Serden reserves the right to remove or leave reviews and ratings up at its discretion.
• Your reviews should not violate any laws or rights and must be respectful.
• All reviews must reflect actual first-hand experiences with the Service Providers being reviewed.
• You must submit thoughtful and detailed reviews.
• You will not submit reviews that focus on other users or include hyperlinks.
• Your reviews do not represent the views of Serden or its staff.
8. CONTENT PUBLICATION AND DISTRIBUTION
Serden does not guarantee the accuracy, quality, or appropriateness of any Content transmitted through the Service. Serden acts solely as a conduit for Content and is not responsible for its accuracy or content. You may encounter inaccurate or offensive material, and it is your responsibility to evaluate any Content you encounter.
While Serden may remove content that violates these Terms, we are under no obligation to monitor or approve submissions. You are responsible for the risks associated with using the Content or Service Provider Content.
Serden is not liable for any errors, omissions, or damages arising from the use of any Content. You waive your right to bring claims against Serden related to Content and Service Provider Content.
Serden may set guidelines regarding review lengths, frequency, or storage but is not responsible for Content deletion. These guidelines may change at Serden’s discretion.
9. SERVICE PROVIDERS
Serden is not responsible for any Content, data, advertising, products, or services offered by third-party Service Providers, including health and wellness providers. Any dealings you have with Service Providers are between you and them, and Serden is not involved. We encourage you to independently research Service Providers before hiring or engaging with them. If you visit third-party websites linked from our Sites, be aware that they are governed by their own privacy policies, not Serden’s. Serden is not liable for any issues related to these external sites or services.
You agree to release Serden from any responsibility or liability for interactions with Service Providers or the products and services they offer.
10. HEALTH-RELATED PROVIDERS
The Sites and Services provide general information only and should not be used as a substitute for professional medical advice. Always consult a qualified healthcare provider with any medical concerns.
Serden does not recommend or endorse any specific healthcare products or providers and is not responsible for the accuracy or completeness of any health-related information on the site.
If you post health-related content, you do so at your own risk, understanding that this could involve disclosing personal or confidential health information. Serden is not responsible for any such disclosures.
11. TERMINATION
Serden reserves the right to immediately terminate your access to the Sites and Services for any reason. Once terminated, you must stop using the Sites and Services. Serden may take further action, including legal steps, to block your access.
Certain provisions, such as those concerning ownership, warranties, and limitations of liability, will survive termination.
12. CALIFORNIA USER NOTICE
As per California Civil Code Section 1789.3, California users have the following consumer rights notice:
The Services are provided by Serden, 1104 Main St UNIT 610 Vancouver, WA 98660. For inquiries or complaints, contact Serden through Member Support or by mailing a letter to the address above, Attention: Customer Care.
California residents may also contact the Complaint Assistance Unit of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite S-202, Sacramento, CA 95834, or by phone at (916) 445-1254 or (800) 952-5210, or TDD (800) 326-2297.
13. Trademarks and Copyrights
Serden, along with the logos, designs, page headers, button icons, scripts, and service names on the Sites and Services, are trademarks or trade dress of Serden in the U.S. and/or other countries. These trademarks and trade dress cannot be used, including in domain names, keyword ads, or email addresses, or in any way that could cause confusion regarding their origin or affiliation.
All content and materials available on the Sites and Services, except for user-submitted content, are protected by copyright law. This includes, but is not limited to, text, graphics, logos, icons, images, audio and video clips, data, software, and other information on the Sites and Services, which are the exclusive property of Serden and/or its licensors and are protected under U.S. and international copyright laws.
14. Notices
You agree that Serden may send notices to you under these Terms of Use via email, regular mail, or by posting the notices on the Site. Notices to Serden must be sent via first-class certified mail to:
Serden Inc
1104 Main St
Unit 610
Vancouver, WA 98660
Attn: Customer Care
Such notices will be considered delivered when the delivery is verified or two (2) business days after being sent.
In compliance with the Digital Millennium Copyright Act (DMCA), Serden will respond promptly to claims of copyright or trademark infringement. To report an infringement, you should send a written notice to Serden’s designated agent:
Serden Inc
1104 Main St
Unit 610
Vancouver, WA 98660
Email: [email protected]
Attn: Legal Agent
If you believe your copyright or trademark has been infringed, please provide the following information:
• A physical or electronic signature of the authorized person on behalf of the owner of the exclusive right allegedly infringed.
• Identification of the copyrighted work or trademark claimed to have been infringed.
• The material you claim is infringing, and information to help us locate it.
• Your contact details, including an address and phone number.
• A statement that you believe in good faith the material is not authorized.
• A statement that the information provided is accurate, and that you are authorized to act on behalf of the owner.
•
15. Delays and Accessibility
The Sites and Services may experience limitations, delays, or failures due to issues with the Internet or electronic communications. Serden is not liable for any such delays or failures.
16. User Feedback
Serden values feedback but does not accept unsolicited creative ideas, suggestions, or materials. If you send any creative submissions, they will become the property of Serden, and Serden is not obligated to maintain confidentiality or be liable for future use of these submissions.
17. Warranties and Disclaimers
You acknowledge that Serden does not control who accesses or uses the Sites and Services, nor is it responsible for the effects of the content or your actions based on such content. The Sites and Services may contain material that some users might find offensive or inappropriate, and Serden is not liable for the content's legality, accuracy, or decency.
The Sites and Services are provided "as is," with no guarantees as to their reliability, accuracy, or timeliness. You use them at your own risk. Serden does not guarantee the quality, accuracy, or completeness of the information and assumes no responsibility for errors or omissions.
Serden will not be liable for damages arising from the use or unavailability of the Sites and Services, including but not limited to loss of data or lost profits.
18. Indemnity
You agree to indemnify and hold Serden and its affiliates harmless from any loss, liability, or costs, including attorneys' fees, resulting from your violation of these Terms of Use, or any harmful actions you take regarding other users or Serden’s rights.
19. Limitations of Liability
Serden is not responsible for any damages arising from your use of the Sites and Services, including but not limited to loss of data or profits. The maximum liability of Serden in any situation will not exceed the equivalent of one month of your membership fee.
20. Breach of Terms and Liquidated Damages
In the event of a breach of these Terms of Use, you agree to pay liquidated damages to Serden, which are deemed to be a reasonable estimate of the harm caused by specific violations. This includes a fee of $1,000 for each violation related to the posting of content and other damages for additional violations.
21. Entire Agreement
These Terms of Use, along with incorporated policies like the Privacy Policy, constitute the entire agreement between you and Serden and supersede any prior agreements related to these terms.
22. Mutual Arbitration Agreement
Before pursuing any formal legal action, both you and Serden agree to attempt to resolve disputes informally. If the issue is not resolved, disputes will be handled through binding arbitration governed by the Federal Arbitration Act. Excluded disputes include those related to intellectual property rights, small claims, and injunctive relief.
You agree to resolve any disputes on an individual basis and waive the right to participate in class actions.
23. Governing Law
This Agreement is governed by the laws of the State of Washington, without regard to its conflict of law principles.
24. Miscellaneous
Serden reserves the right to pursue legal or equitable remedies for any breach of these Terms of Use. Failure to enforce any provision does not waive future enforcement. If any part of these Terms is deemed unenforceable, the rest will remain in effect. You cannot transfer these Terms without Serden's consent, but Serden may assign or transfer its rights without notice.
Users must comply with applicable regulations and laws. The relationship between you and Serden is not one of partnership or agency.
SERDEN SERVICE PROFFESIONAL TERMS OF USE
Welcome to Serden! We’re excited to help you grow your business. When you use Serden, you enter into a legal agreement, which are the Terms that you see below. We have made an effort to make this agreement as clear and concise as possible, but we could not avoid including a certain amount of legalese. To help you understand the key provisions of this agreement, below this introduction we’ve included questions and answers that address the most important points of the agreement that you should understand. This summary is not part of the agreement itself, but rather a tool to help you better understand the agreement and the terms of your membership. You still need to read the entire agreement below! We have also bolded several areas that address important legal rights, including a class action waiver and binding arbitration.
IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.
Key Provisions of This Agreement
Q. Do you warrant or guarantee your service?
A. No, we do not make any warranties about our services, including whether you will be successful or how many jobs you will win.
Q. How will you contact me?
A. By becoming a Serden member, you authorize Serden and its affiliates to contact you regarding account information or other marketing offers via email, fax, text, or phone, using automated technology, even if you are on a state or federal Do Not Call list and even if you have previously opted out of Serden marketing.
Q. What does it mean that I need to indemnify you?
A. If someone sues us because of something you did, you're responsible for it, so please read Section 4 carefully.
Q. What is arbitration, and what does it mean to waive my class action rights?
A. A third party arbitrator will help us resolve any disputes we might have. This means that any dispute will be resolved outside of class-action litigation. Hopefully, disputes will never be an issue, but you should read Section 5 carefully for details on how it works.
Q. How do I cancel my membership?
A. You may cancel your membership by contacting Customer Care at (360) 836 7775, by emailing [email protected]. Cancellation fees may apply.
SERDEN SERVICE PROFESSIONAL TERMS
This Agreement ("Agreement") governs your relationship with Serden, Inc. In this Agreement, we will refer to you, the member Service Professional, and all of your d/b/a's, affiliates, agents, employees, representatives and subcontractors as "you," "SP," "Service Professional" or "member" and to Serden, Inc. and its employees and agents as "we" or "us" or "Serden." Other Service Professionals who have joined Serden's network are referred to in this Agreement as "Service Professionals," "SPs," or "members." Unless otherwise stated, all terms and conditions set forth in this Agreement that apply generally to Service Professionals also apply to and bind you. References herein to the Serden "Website" include any and all websites now, or hereafter, owned or operated by Serden. It is important to read our entire Agreement carefully as some of the provisions affect your legal rights. These Terms & Conditions were last updated on December 18, 2024.
What We Agree.
With Respect to Lead Purchasing.
Serden aims to receive requests from homeowners, property managers, individuals and others ("potential customers") who indicate interest in certain services relating to home improvement, repair, maintenance and other types of tasks and projects ("service requests"). These service requests may be submitted directly or indirectly to Serden via the Serden Leads Website, the Serden Ads Website, telephone calls, third party affiliate websites or other means. Serden may send you a communication, which contains information relating to a service request, including the potential customer's contact information (a "Lead"). Although Serden runs service request information through proprietary filtering processes to try to filter out potentially faulty requests, Serden cannot and does not review each service request individually, and therefore does not guarantee the source, accuracy, validity, or quality of its Leads. We may also send your contact information to the customer. The information we provide about you will be based on the information you submit and Customer Ratings & Reviews, and may be amended by Serden from time to time. Serden may also use masked tracking phone numbers, email addresses, or other methods of contact tracking. Leads may also be sent to other member service professionals based on the category of the service request. Serden agrees to take commercially reasonable steps to ensure the quality of its Leads, but cannot always guarantee the source, accuracy, validity, or quality of every service request or the contact information contained therein. If we discover that a Lead we have sent you does not meet our standards, we agree to provide you with a Lead credit, consistent with our Lead Credit Policy, which can be found here and is incorporated by reference into these Terms and Conditions.
We do not make any guarantees, representations or warranties regarding the source, accuracy, validity, or quality of Leads, a customer's level of interest, their desire to have work completed, their ability to pay you, the accuracy of the information provided to Serden, that any customers will hire you to perform services, or that you will successfully contact each customer. Nor do we guarantee to provide you any specific number of Leads. Although we limit the number of Service Professionals that are matched to a customer, you may also be competing against Serden, or its affiliates and its affiliates' service professionals, including Serden Services and Handy, for a job. For the avoidance of doubt, this means that a Lead may be sent to multiple other pros which will include Handy, Serden Services, or other Serden entities as the direct service professional and/or service professionals contracting with Handy, Serden Services, or other Serden entities to provide services. These pros may also contact that same Lead for the same job. We are not involved in, nor do we have any responsibility for your contracts with customers or any payments to you or any disputes they may have with you or you may have with them. Serden is free to contract with other Service Professionals as this is not an exclusive contract.
Where possible, we will identify the level of contact permission provided by each Lead when we provide the Lead and/or in your Lead feed (“contact permission identifier”). We make no representation or warranty that the Lead may be contacted other than as provided in the contact permission identifier, and you shall be solely responsible for any communications with the Lead that exceed those provided in the contact permission identifier. We do not guarantee contact permission identifiers will be provided for all Leads. If a Lead does not have a contact permission identifier, it shall be treated as suitable for manually-dialed non-automated calls only ("Manual Dial Leads").
We provide customers with the ability to rate their experience working with you via Customer Ratings & Reviews. You will also have the ability to solicit and collect ratings and reviews from any of your customers, in Serden's sole discretion.
With Respect to Subscription Members:
Serden Leads Membership Subscription: You may purchase a subscription to receive services including: Placement in Serden's directory product which is displayed on the Serden Website ("LiveDirectory") and Customer Ratings and Reviews solicitation. You may be displayed among service professionals who are members of Serden affiliate companies, some of whom may have been subject to different screening criteria than the screening you are required to undergo. In the event you purchase a subscription and elect to appear in the LiveDirectory, your business listing may appear on the Pro Reviews section of the Serden Website, in response to requests from customers for contractors in the project categories that you have indicated to us that you perform, in geographic locations where you have told us you perform services. Serden does not make any representations or warranties regarding how often your listing and/or profile (including any ratings or reviews) will appear or be viewed, or where or on what page of the Pro Reviews tab your listing will appear, or your conversion rate for impressions or views of your profile page. You will also have the ability to solicit and collect ratings and reviews from any of your customers, which may or may not be displayed in LiveDirectory, in Serden’s sole discretion. In addition, the telephone number displayed with your listing shall be your actual telephone number that you provide to Serden (unless your listing is appearing as an Exact Match listing).
Serden Advertising Subscription: Please see Schedule 2 to this Agreement.
BILLING FOR SERVICE PROFESSIONALS: If you are both a Serden Leads Subscription member and a Serden Advertising Subscription member, you agree that you are receiving separate and valuable consideration from both by way of Contacts, including Leads, and exposure to consumers of both platforms. While there are some overlapping benefits for advertisers on both networks, these are separate products and there is separate value in the products and services they offer to you.
Promotion by Serden. From time to time, Serden may promote pros who meet certain standards determined by Serden. This promotion might come in the form of a badge or other designation.