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Water Damage Restoration Questions and Answers

What does a water damage restoration company do?

A water damage restoration company extracts standing water, measures moisture, dries the structure with professional equipment, removes materials that cannot be saved, cleans and sanitizes affected areas, and often handles repairs.

What should I do right after water damage?

If it is safe, stop the water source, turn off electricity to affected areas and move valuables away from the water. Take photos for insurance and contact a restoration company and your insurer promptly.

How do I choose a water damage restoration company?

Ask how they measure and document moisture, how long drying is expected to take and how they work with insurance. Some technicians hold IICRC water damage certification, which you can ask about. Read authorization forms before signing.

What affects the cost of water damage restoration?

Cost depends on the area affected, the type of water, such as clean water or sewage, how long materials were wet, equipment days, materials removed and repairs needed afterwards.

How should I prepare for restoration crews?

Make the affected areas accessible, move belongings out of wet rooms if safe, and keep power available for drying equipment. Keep a record of damaged items and communication with your insurer.